Payments, refunds, and cancellations

1. Scope and seller

HyenaPack LLC, a Texas limited liability company, is the business behind the products listed on this website. Our first product preparing for launch is MyListResort, a shared household list application for groceries, food freshness, recipes, maintenance, checklists, and boards.

HyenaPack.com is a company website and does not host checkout or collect card details. Purchases happen on the applicable product website or purchase service.

2. Pricing and currency

Each product publishes its current price, purchase currency, billing interval, included features, taxes when applicable, and renewal terms before checkout. MyListResort’s authoritative plan information is on its pricing page. Prices for direct MyListResort purchases are stated in United States dollars (USD).

Product pricing may change for future purchases. A price change does not alter an already completed one-time purchase, and recurring price changes will be communicated as required before they take effect.

3. Digital delivery and returns

We sell digital software access, not physical goods. There is no shipping or physical return process. Directly purchased access is normally activated electronically after successful checkout. If access is not delivered, contact support so we can restore it or correct the charge.

4. Refunds and payment disputes

Refund requests are reviewed case by case. We aim to make genuine billing problems right, including duplicate charges, incorrect charges, failure to provide purchased access, or a paid service that was materially not delivered as described. This does not limit any refund rights provided by applicable law.

To request a refund, use the product’s support channel or email [email protected]. Include the product name, account email, charge date, amount, currency, and receipt or invoice identifier when available. Never send a full card number. Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider and financial institution.

Please contact us about an unrecognized or incorrect charge before opening a payment dispute so we have an opportunity to investigate quickly. Contacting us does not waive rights available through your card issuer or applicable law.

5. Subscription cancellations

A direct subscription can be canceled at any time through the product’s account or billing portal, or by contacting support. Canceling stops future renewals. Unless the product’s checkout terms or applicable law say otherwise, paid access continues through the end of the current billing period and cancellation does not create a prorated refund for unused time. We do not charge a cancellation fee.

Subscriptions purchased through another service must be managed through that service. Its cancellation and refund procedures may also apply.

6. Trials and promotions

MyListResort currently offers eligible new monthly subscribers a 14-day free trial. Before enrollment, its pricing page and checkout disclose the trial length, the recurring USD price, when the first charge occurs, and how to cancel before being charged. Eligibility is limited to one trial per account.

Any future discount or promotion will state its eligibility, duration, discount, renewal price, and expiration terms before acceptance. We do not currently offer a company-wide promotion that applies across every HyenaPack product.

7. Legal and availability restrictions

Products may not be purchased or used where doing so would violate applicable law, sanctions, or export restrictions. Product availability can vary by country, platform, age requirement, or technical capability. Any additional product-specific restriction is disclosed on that product’s site or in its terms.

8. Customer support

For company or billing questions, email [email protected]. For MyListResort account, product, or billing help, use the MyListResort support page. HyenaPack LLC operates remotely with its corporate home in Texas, United States.